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 We are now at the halfway point in the Toastmasters year. How is your club doing in terms of membership? Are you attracting new members? Are the existing members achieving their goals and remaining excited about their Toastmasters experience?
Would you like to improve member retention and club quality? Here’s something that can help! Evaluate your club with the Moments of Truth survey and learn how to take advantage of situations that are critical to club success.
What is a Moment of Truth?
A Moment of Truth is an episode when a prospective or current member comes in contact with any aspect of the Toastmasters experience and forms an impression of the organization’s quality and service.
The Moments of Truth program has been used by countless clubs to sharpen their focus on their most important goal – member service and personal satisfaction. By concentrating on the following "moments of truth," clubs are better able to serve their members and help them achieve their goals:
- First Impressions
- Membership Orientation
- Fellowship, Variety and Communication
- Program Planning and Meeting Organization
- Membership Strength
- Achievement Recognition
Is your club using these episodes to strengthen and improve itself? Does everyone in your club know all six Moments of Truth?
Learn More & Take the Survey!
The Moments of Truth program is a free download from Toastmasters International at http://www.toastmasters.org/Members/MembershipBuilding/Moments-of-Truth.aspx.
However, you and your club members can start right now and take the Moments of Truth survey online and receive an evaluation of your club’s practices from the Lt. Governor Marketing and the Member Retention Chair.
Click here to start your club’s journey to improving recruiting, member retention, and your members’ total Toastmaster experience.
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Club Officers
